1. What products does Mercury Instruments manufacture?

Mercury Instruments specializes in beauty, dental, surgical, and veterinary instruments. We produce a wide range of precision tools designed for healthcare professionals, beauty salons, and veterinary experts worldwide.

2. Do you offer custom branding and private labeling?

Yes! We provide custom branding, private labeling, logo engraving, and packaging solutions. Whether you need your company logo on the instruments or custom packaging, we can tailor the product to your brand.

3. What materials do you use in manufacturing?

We use high-quality stainless steel and premium-grade materials to ensure durability, corrosion resistance, and long-lasting performance. Our products meet international quality standards.

4. Do you provide samples before bulk orders?

Yes, we provide samples upon request. Sample costs may apply but can be adjusted against bulk orders. Contact us for more details on sample policies.

5. What is the minimum order quantity (MOQ)?

Our MOQ varies depending on the product and customization level. We accommodate both small and bulk orders to meet the needs of different customers.

6. What payment methods do you accept?

We accept bank transfers, Western Union, PayPal, and other secure payment methods. Payment terms are discussed based on the order size and agreement.

7. How long does the production process take?

Production time depends on the order size and customization requirements. Standard orders typically take 2-4 weeks, while bulk and custom orders may take longer. We ensure timely delivery without compromising quality.

8. Do you offer worldwide shipping?

Yes! We ship worldwide using trusted courier and logistics services to ensure safe and timely delivery. Shipping charges and estimated delivery times depend on the destination and order size.

9. How do I track my order?

Once your order is shipped, we provide a tracking number so you can monitor the shipment status in real time.

10. What is your quality assurance process?

We follow strict quality control measures at every stage of production. Each instrument undergoes rigorous testing to ensure precision, durability, and performance before dispatch.

11. How can I place an order?

You can place an order by contacting us via email, WhatsApp, or through our website. Our team will guide you through the process, including design, customization, and order confirmation.

12. What if I receive a defective or incorrect product?

We strive for 100% customer satisfaction. If you receive a defective or incorrect product, please contact us immediately, and we will resolve the issue with a replacement or refund based on our return policy.

📩 Still have questions? Contact us today!